The research directory

customer experience

The customer experience tag encompasses a wide range of topics related to how businesses interact with their customers at every touchpoint. This includes strategies for improving customer satisfaction, enhancing user engagement, and understanding consumer behavior. Research in this area offers vital insights into how companies can optimize their services and products to meet customer needs and expectations.

Business & Economics


How Technology is Enhancing Customer Experience in Service Industries

customer experience, technology, service industries, chatbots, data analytics, mobile technology, CRM systems, personalization, social media, virtual reality